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ORDERS & STOCK CHECKS - We will not process your credit card until we verify the gown is in stock and available to ship to you. If you pay with a payment type such as Paypal that requires immediate payment, your payment will be refunded immediately if your color or size is no longer available.
PLEASE NOTE: We can not call our warehouse or the gown designer to check stock UNTIL an order has been placed. This is a policy because stock changes by the minute in the busy prom season and what is available now may not be in five minutes or a day later when you place your order. We will note what we have available in our store to ship immediatly in the gown description.
SHIPPING & DELIVERY TIMES: We ship via UPS Ground and USPS Priority 2-3 day mail . If you need a faster shipping method please contact us prior to ordering.
Shipping is free inside the continental USA. Alaska, Hawaii, and other countries will incur a shipping fee.
If your gown is in stock IN OUR STORE, it will ship out on the next business day after the order is placed. If your gown is in stock, AT OUR WAREHOUSE OR AT THE DESIGNER, it will arrive to our store in 4 business days. We will ship it out the same day we recieve it and you should have the gown within two weeks from the date you place your order, international orders may take longer. If your gown is currently in production at the designer we will notify you of the ship date prior to processing the order.
INTERNATIONAL ORDERS: We will ship our gowns internationally. If you are an international customer please contact us regarding shipping costs to your country. We are not responsible for customs delays in your country. We have no control over customs in our country or yours. Please be aware that your country may impose additional costs or taxes that you must pay for importing an item. We have no idea what your countries fees are nor do we have control over how much they charge you. You are responsible for these fees. We can not alter the customs form to say you paid a lesser price because we must insure the gown for the price you paid, plus it is illegal to alter the price on customs forms.
PRIVACY: Since ordering a formal gown is usually time sensitive, and often requires us to have personal contact with the customer we ask when placing an order please give us a current email address and any phone number you use regularly so we may contact you if needed. If we can not contact you when needed we will not process your order and this will cause a delay. Please remember to check your voicemail and email (including the trash folder) for messages from us. We are not responsible for delays caused by missed messages. We do not sell or share your contact information with any other companies.
RETURNS & EXCHANGES or CREDITS: There are no returns on formal gowns. There are no returns, exchanges, or credits on international orders, rush orders, order that are express shipped, or on any dress shipped to us from our warehouse or the designer.
On gowns that are IN STOCK IN OUR STORE, we will offer a store credit, one time only, on another IN STOCK IN OUR STORE gown if the original gown is shipped back to us with in 3 days of the customer receiving it. You must contact us prior to shipping the dress back to us or it will be refused and no credit will be given. Return shipping is not credited back to you.
There are absolutly no variations on our terms. By purchasing a gown on our website or through Ecrater you are agreeing to our terms. No verbal or written agreements by any of our employees can change, void or alter these terms.
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